Softwell Sdn. Bhd. (hereinafter referred to “we”, “us”
or
“our”) values privacy and we are committed to protect all your personal information in accordance with
Personal
Data Protection Act, 2010 and any other applicable laws.
This Privacy Policy is to inform you as follows:-
1. What personal data do we collect;
2. Source of personal data;
3. How do we use your personal data;
4. Disclosure of your personal data;
5. Third party website;
6. Obligation to provide personal data;
7. Data access and data correction; and
8. Disclaimer.
By using our services through Softwell - AceLiving Property Rental Management” (“Hosted Services”) and “Software as a
Service (SaaS)” (“App”), you consent to the terms of this Privacy Policy and also consent to us using,
collecting and processing your personal data in the manner contemplated in this Privacy Policy.
This Privacy Policy may be amended or updated from time to time. By continuing to use our services, it would confirm and indicate your acceptance to the amendments or updates to this Privacy Policy.
A. What Personal Data Do We Collect?
Personal data generally means any information that identifies you. Your personal data is collected and processed by us at the start of our services or interaction and, from time to time, in the course of our interaction.
The type of personal data collected and processed by us includes:-
(a). Name, date of birth, nationality, gender, NRIC / passport number, residency status, correspondence address,
contact details including mobile, office and residential telephone number and facsimile number, e-mail address,
banking details, financial / creditworthiness information;
(b). Employment category (private sector, government sector, self-employed, non-working or others), name of
employer and office address, details of relationship with the company (e.g. promoter, director,
shareholder);
(c). Information about your interactions with the merchants and services;
(d). Information such as files and messages that you store using your account through the Hosted Services
and
App;
(e). Such other information relevant or required for:-
(i) Provision of services for the purposes of the transaction;
(ii) Compliance with legal and regulatory requirements; and
(f). Any additional information provided by you or third parties about you.
Personal data collected will mainly be from you. However, some personal data may also be collected by us from other available sources including but not limited to credit reporting agencies, government department or
agencies, public registries, websites, social media, publications, events, seminars, conferences.
C. How Do We Use Your Personal Data
Your personal data is collected and processed by us for our business activities including the following
purposes:
1. To verify your identity;
2. To communicate with you including responding to your enquiries;
3. To provide our services;
4. To facilitate the creation of and secure your account on our network;
5. To provide improved administration of our services;
6. To promote our services and/or products;
7. To improve and customize the quality of experience when you interact with our services;
8. To send you email notifications;
9. To send offers and promotional materials related to our services and for other marketing purposes;
10. For the purposes of the transaction;
11. For our day to day operations and administrative purposes including file management, billing and
collection,
audits, reporting, investigations etc.
12. For the purposes of enforcing or defending our legal rights and/or obtaining legal advice;
13. To assist in the prevention, detection or investigation of crime or possible criminal activities or
for
the
administration of justice;
14. For security and internal audit purposes;
15. For such other purposes as may be directed or consented to by you; and
16. For all other purposes in relation to or incidental to the above.
D. Disclosure of Your Personal Data
Under certain circumstances, we may be required to disclose your personal data to third parties. Third parties to whom your personal data may be disclosed by us are as follows:
1. Any person directed by or consented to by you;
2. Any third party service providers who may be located within or outside Malaysia
(i) To provide you with
the
services that we offer you through the platform;
(ii) To facilitate creation of accounts;
(iii) To provide
technical support; and/or
(iv) To provide other services to us;
3. Any of our joint venturers or other companies under a common control;
4. Any person related to Social Networking Sites (SNS);
5. Any person for the purposes of compliance with legal and regulatory requirements;
6. Our data processors i.e. third party who we engage to process personal data on our behalf including
but
not
limited to archival storage, data entry service providers, computer backup services, disaster recovery
services,
banks and financial institutions etc.; and
7. Our professional advisors including but not limited to legal advisors, tax advisors, financial
advisors,
auditors, insurance brokers etc.
Further, we may also be required to transfer your personal data outside of Malaysia for the purposes and to
such
third parties stated in this Notice. The transfer of your personal data outside Malaysia would also be
required
if you are travelling, residing or based outside Malaysia.
E. Third Party Website
When you click on a link or, in case of smartphone and mobile device, swipe left to connect to any other
website
or location, you will leave the services and be redirected to another site and another entity may collect
your
personal information. We have no control over, do not review and cannot be responsible for, these external
websites or their contents.
F. Obligation to Provide Personal Data
We acknowledge that you have the right in deciding the information you wish to provide to us. The provision
of
the information listed above is voluntary in nature. However, please note that if you do not provide the
information above or limit the way such information is to be processed, it may result in us not being able
to:
1. Provide you with our services;
2. Communicate or correspond with you; and/or
3. Interact with you on the transaction.
G. Data Access and Data Correction
If you wish to request:
1. For access to your personal information;
2. For your personal data to be corrected or updated; or
3. To withdraw your consent or limit the use of your personal data;
Please submit your written request to:
Email:
ask@softwell.asia
An administrative charge may be imposed for any request under paragraph (a) and (b) above.
Further, we reserve the right to refuse your requests for any reasons permitted under law.
H. Disclaimer
The accuracy and completeness of your personal data depends on the information you provide. We assume that
the
information you have provided is accurate, up to date and complete unless you inform us otherwise.
Where you provide any third party information to us including but not limited to employer, colleagues, family
information, it is our assumption that such information is accurate, up to date and complete and that you
have obtained the necessary consent to disclose the same.