REFUND POLICY

Softwell - AceLiving Sdn. Bhd. (“we,” “our,” or “us”) values customer satisfaction and strives to provide high-quality services. This Refund Policy outlines the terms and conditions under which refunds may be issued for payments made to us.

1. General Policy

All purchases made for our services are final and non-refundable unless otherwise stated in this policy. Customers are encouraged to thoroughly review our offerings and ensure suitability before making any payments.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

(a). Service Not Delivered: If the service purchased has not been delivered due to an error on our part.
(b). Technical Issues: If technical errors prevent access to or use of the service, and we are unable to resolve the issue within [X] business days.
(c). Duplicate Payments: In the case of accidental duplicate payments for the same service.

3. Refund Request Process

To request a refund, customers must:

(a). Submit a written request to [Refund Email Address] within [X] days of the payment date.
(b). Provide the following details:

1. Full name
2. Contact information
3. Invoice or transaction reference number
4. Reason for the refund request

(c). Duplicate Payments: In the case of accidental duplicate payments for the same service.

4. Non-Refundable Cases

Refunds will not be issued under the following circumstances:

(a). Change of mind after purchase.
(b). Non-usage of the service or failure to utilize credits.
(c). Termination of services due to a breach of our Terms and Conditions.
(d). Expired subscriptions or credits.

5. Refund Method and Timeline

(a). Approved refunds will be processed to the original payment method within 7 business days.
(b). Refunds will be made in the same currency as the original transaction. Any currency conversion fees or losses will not be covered by us.

6. Partial Refunds

For services paid in advance but canceled mid-term:

(a). Refunds for unused portions of the service may be considered on a case-by-case basis.
(b). Any refunds will be prorated based on the remaining duration or credits and may include deductions for administrative fees.

7. Special Circumstances

In exceptional situations, we may consider refunds outside the scope of this policy. Such cases will be handled at our sole discretion.

8. Contact Information

For refund-related inquiries, please contact us at:

(a). Email: info@aceliving.my
(b). Phone: +60 12 688 0919

9. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Updates will be published on our website, and the revised policy will apply to transactions made after the update date.